HAIC Maturity Framework™
Understanding the dimensions and maturity levels
Six Key Dimensions
Task & Workflow Integration
How seamlessly AI is embedded into operational tasks and workflows, including task allocation and transition points.
Interaction Quality & Effectiveness
The fluency, clarity, and efficiency of communication between human users and AI systems.
Shared Understanding & Awareness
The extent to which humans and AI possess mutual understanding of goals, roles, capabilities, and limitations.
Trust & Reliance Calibration
The appropriateness of human trust in AI systems, avoiding both over-trust and under-trust.
Adaptability & Co-Learning
The capacity of the human-AI team to adapt to changing conditions and improve over time.
Ethical Integration & Governance
How responsible AI principles are embedded within human-AI collaboration practises.
Five Maturity Levels
Level 1
Ad-hoc / Awareness
Level 2
Experimentation / Defined
Level 3
Integrated / Managed
Level 4
Collaborative / Optimised
Level 5
Transformative / Autonomous Teaming
Tips for Accurate Assessment
- Consider your organisation's overall approach to human-AI collaboration, not just individual projects.
- If your organisation has multiple AI initiatives, focus on the most significant or representative ones.
- Be honest in your evaluation—the goal is to identify improvement opportunities.
- Involve multiple stakeholders for a more balanced perspective.
- Have relevant documentation or examples ready to reference.