Privacy Policy

Introduction

Customer Experience Insight Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Human-AI Collaboration Maturity Assessment Tool.

Data Controller

For the purposes of the General Data Protection Regulation (GDPR), Customer Experience Insight Pty Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Information We Collect

The HAIC Maturity Assessment Tool is designed to minimise data collection. We collect the following information:

• Assessment Data: Your responses to assessment questions are stored locally in your browser using localStorage. This data is not transmitted to our servers unless you explicitly choose to share your results.
• Usage Data: We collect anonymous usage statistics to improve our tool, including pages visited, time spent on the assessment, and browser information.
• Cookies: We use essential cookies to enable core functionality. With your consent, we may use additional cookies for analytics purposes.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: We process your data based on your explicit consent, which you can withdraw at any time.
• Legitimate Interests: We process data for our legitimate interests in providing and improving the assessment tool, as long as these interests are not overridden by your rights.
• Contractual Necessity: Processing necessary for the performance of our contract with you to provide the assessment tool.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the assessment tool
• Improve and optimise the user experience
• Understand usage patterns to enhance functionality
• Protect against unauthorised access or misuse

Storage of Assessment Answers

When you complete an assessment, your answers are stored locally in your browser. You can access and manage your stored assessments through the "Answers" page. This feature allows you to:

• View your previous assessment responses
• Compare results across multiple assessments
• Delete stored assessments you no longer wish to keep

All assessment data remains on your device unless you explicitly choose to share it. We do not have access to your stored answers unless you choose to send them to us.

Data Retention

Assessment data stored in your browser remains there until you clear your browser data or localStorage. We automatically delete assessment data after 365 days of inactivity. If you share results with us, we retain this data for no longer than necessary to fulfil the purposes outlined in this Privacy Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Local storage of assessment data on your device rather than our servers
• Encryption of locally stored data
• Optional password protection for sensitive assessment data
• Encryption of any data transmitted to our servers
• Regular security assessments and updates
• Staff training on data protection and security

Your Data Rights

Under the GDPR and Australian Privacy Principles, you have the following rights:

• Right to Access: You can access your personal data through the Data Management page.
• Right to Rectification: You can correct inaccurate data by updating your assessment responses.
• Right to Erasure: You can delete your data through the Data Management page.
• Right to Restrict Processing: You can limit how we use your data through cookie preferences.
• Right to Data Portability: You can export your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests.
• Rights Related to Automated Decision-making: You have rights regarding automated decision-making and profiling.

To exercise these rights, please visit our Data Management page or contact our Data Protection Officer.